Productivity & Work

Zendesk SLA & Backlog Watch

Swarm School Original

Flags breached and at-risk Zendesk tickets, urgent unassigned work and stale follow-ups.

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  2. ② Organizes your work
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Zendesk

Works in your browser: Zendesk after user signs in.

Some setups also need an API key from your software.

Setup: Zendesk read-only API token.

Tested on sample data

About this bot

Zendesk SLA watch twice a day: breached and at-risk tickets, unassigned urgents, merge suggestions and stale pending nudges. Never replies to customers.

Never does

  • Never replies to customers or changes tickets.
  • Never repeats card numbers.
  • Built by Swarm School
  • Use case: SLA breaches
Customer support teamsSLA breachesbacklog triageunassigned ticketspending follow-upworks in your browser
Risk note

Review permissions and approve actions before they change anything.

Made by Swarm School; independent of xAI. Check what a bot connects to before adding it. Read how to install Grok Bot templates safely.

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